USAToday: Brian Scudamore keeps proving that one man's junk is another man's treasure.
The 35-year-old businessman has gone from high school dropout to CEO of a fast-growing trash-removal empire that aims to become to the junk world what FedEx has become to package delivery. His company, 1-800-GOT-JUNK?, operates franchises in large metropolitan areas in the USA and Canada, including Los Angeles, Chicago, Dallas and Washington, D.C.
Scudamore, the son of a Canadian liver transplant surgeon, attributes his company's success to superior customer service in markets with weak competition, usually small mom-and-pop operations with one truck.
1-800-GOT-JUNK? uses shiny Isuzu trucks with uniformed drivers who call customers to confirm a pickup. Customers book online (www.1800gotjunk.com) or by calling a toll-free number.
They can designate a two-hour period for pickup. The company strives to fill a niche between curbside garbage collectors and haulers of heavy-duty waste.
"No competitors offer the level of service that we do," says Scudamore, who was born in San Francisco and lived there until his family moved to Vancouver, British Columbia, when he was 8.
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