Billing itself as a “better, smarter, kinder pharmacy,” Capsule is the brainchild of an investor and former pharmacist who had grown frustrated with the disconnect between pharmacies and the rest of the healthcare system. To make the experience more personal and convenient, Capsule delivers medications to people’s homes, coordinates with insurance companies on the patient’s behalf, and has predictive inventory to help ensure that they’re never out of what people need. They also emphasize customer service, allowing people to text, call, or email an actual pharmacist (not a bot) at their convenience.
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